Outages
Use this function to configure when an IT service or CI is unavailable to the extent that it cannot be accessed by user(s). Outages are usually planned during the implementation of a change.
In the main window, select ITSM > Change Management > Outages. The Outages window displays.
New Outage
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1.
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From the Select Actions drop-down list, choose New Outage. The New Outage window displays. |
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2.
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Select the applicable Configuration Item. |
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3.
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Enter a Description for this outage. |
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4.
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Enter the Begin and End Dates. |
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5.
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When all selections/entries are made, click Add. |
Edit Outage
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Not all functions include an option to edit record line items shown in the main window. |
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1.
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Navigate to the window containing the record to edit. |
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2.
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Click the line containing the record. The applicable window or dialog box displays. |
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3.
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Make the necessary modifications. |
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4.
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Click Save or Add, as applicable. |
Delete Outage
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Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion. |
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1.
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Click the line that contains the item to delete. |
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2.
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From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, take the appropriate action (for example, click OK or Continue). |
Related Topics
Other Functions and Page Elements
