Change Model

Use this function to configure and populate models that can be re used for defining change requests. It can be used to define commonly occurring changes raised by Service Desk Members to skip or reduce form completion time.

 
The model created first is considered the "default" model.
A model cannot be deleted. If it is being used, an alert message displays onscreen.
The Resolution Information and Closure Information sections can be edited only in their respective states.
The value of attributes in the model can be changed even if they are used by another change.

In the main window, click Admin > Change Management > Change Model. The Change Model window displays.

In the main window, click the gear icon and select Change Management > Change Model.

 

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