Getting started

The Virima Support provides a centralized interface for creating, viewing, and managing support requests within the Virima platform. It helps users track issues, ask questions, and collaborate with support teams throughout the request lifecycle.

During daily operations, users can submit new requests, review the status of existing items, and monitor organization-wide activity. This document explains how to access the Support page, understand the information presented, and use key features such as filtering, searching, and sorting.

The Support page is your central hub for managing support requests. From this interface, you can:

• Create new support requests to report issues, ask questions, or request assistance.

• View your personal requests to track items you have created or that are assigned to you.

• View all organizational requests to gain wider visibility into support activity.

• Filter and search through requests using multiple criteria.

• Track request status and severity to understand progress and priority.

• Manage the request lifecycle from creation through resolution.

The Support page is available to all users with access to the Virima platform. Specific permissions and visible data may vary based on your role and organizational configuration.

Watch a quick video walkthrough of the Virima Support page and its key features.