Managing request views

You can adjust how requests are displayed using sorting and pagination controls.

Sorting table columns

Sorting helps you organize requests by request type, key, or creation time.

Sortable columns:

Sort the request table

  1. Identify sortable columns by looking for up/down arrow indicators.

  2. Click a sortable column header (for example, Key, or Created At).

  3. Review the table as it sorts in ascending order.

  4. Click the same column header again to switch to descending order.

  5. To sort by a different column, click that column header.

Pagination

Pagination controls allow you to navigate large numbers of requests efficiently.

Pagination components

  1. Use the Records per Page dropdown (25, 50, 75, 100) to control how many requests are displayed on each page.

    • Displays the current page size (for example, 25).

    • Options: 25, 50, 75, 100.

    • Default: 25 records per page.

  2. When you create large numbers of requests, the Support page automatically adjusts the pagination controls to keep navigation usable.

    • Locate the pagination controls at the bottom-right of the request table.

    • If the total number of pages is small (up to 5 pages), all page numbers are displayed (for example: < 1 2 3 4 5 >).

    • If the total number of pages exceeds 5, the support screen shows the first few pages, followed by an ellipsis (…) and the last page number (for example: < 1 2 3 4 5 …195 >).

    • In the text box next to Go to Page, type the page number you want to open. Click Go to Page or press Enter key to view the records available on the specified page number.

    • Uses the format Showing X–Y of Z.

Navigate between pages

Use arrow buttons

  1. Click the left arrow (<) to go to the previous page (disabled on the first page).

  2. Click the right arrow (>) to go to the next page (disabled on the last page).

Use page numbers

  1. Click the required page number to view the required records. Use page numbers and arrows for nearby navigation. When the ellipsis (…) is displayed, use Go to Page text box to jump directly to distant pages.

  2. The table refreshes to show requests for the selected page.

Change records per page

  1. Locate the Records per Page dropdown in the control bar above the table.

  2. Click the dropdown and select a value such as 25, 50, 75, or 100.

  3. Based on the selection, you can observe the table adjusts and displays the required number of records on the page.

Requests Management

Follow these instructions when creating the request:

Monitor lifecycle progress

Attach only relevant, readable files

Status transitions

The following examples describe the typical status transitions for each Request Type. Actual transitions may vary based on configuration and workflow rules.

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