Mark as Knowledge

This content is currently under development.

When does this apply as ITIL is not used?

Virima facilitates the design, transition and operation of a reliable SKMS that supports secure, versioned service management structures that integrates with other modules (alerts, events, incidents, service requests, problems, known errors, normal changes, standard changes, change & releases) in CMDB.

Use this function to trigger a knowledge from configuration item details.

1.

From the navigation pane, select ITSM > Configuration Management > Configuration Items. The Configuration Items window displays.

2.

Select a record in the list. A new windows displays with the Details tab selected by default.

3.

Click the ITIL tab. A list of subtabs displays.

4.

Click the Knowledge tab.

5.

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Other Functions and Page Elements

Knowledge Management

 

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