Business Service Map

• The Business Service Map provides a pictorial representation of Configuration Items (CIs) and their interrelationships.

• It complements the Relationships tab by offering a visual insight into how CIs connect and contribute to service delivery.

  

• Upon clicking the BSM view:

  

Available Views:

View Type	Purpose
Infrastructure View	Visualizes servers and applications, showing their relationships.
Service Topology View	Displays the complete runtime structure of a business service and its supporting components.
Communication View	Shows CIs connected through Communicates With relationships, ideal for mapping traffic paths.
ADM View	Visualizes application interactions via Communicates With links, typically used in ADM-based analysis.
Network View	Presents physical and virtual network relationships among devices and services.
Affected Business Application View	Highlights business services or applications affected by an impacted CI, helping assess service impact.
Cloud Topology View	Focuses on representing cloud infrastructure, if available.

At the bottom of the view, color-coded legends distinguish relationship types such as:

• Installed On

• Runs On

• Runs

BSM Actions Tab:

The Actions dropdown in the Business Service Map (BSM) provides on-demand operations to enhance real-time visibility and management of the selected Configuration Item (CI). These options are located at the top right of the BSM interface.

Available Options:

Action	Purpose
Rescan	Initiates a discovery rescan for the selected CI to collect the latest data.
Host Check	Performs a basic connectivity and credential validation check on the host.
View Snapshots	(If enabled) Opens previous snapshots of the BSM to view historical changes.