New User

Use this function to add new users to the application.

1. In the main window, select Admin > Users > Users. The Access Management window displays.
2. From the Select Actions drop-down list, choose New Users.
3. Follow the information shown in the table below.
4. When all selections/entries are made, click Add.

New User Details Fields

Field Description
Email User's email address.
Username Username for logging into the system.

Is VIP

Identifies a user for whom their tickets are given a 1-Priority, by default.

 

If a VIP user is selected as a Reporter/Requester to raise an ITSM record, by default the priority of an ITSM record will be set to 1-Very High.

Is Active

When selected, the user is active in the application and perform the assigned activities.

  If unchecked, an Alert message: Sorry!!! Your access has been revoked will be displayed when user tries to login to the application.

Enable MFA

When checked, the user can set up MFA using the user's email or an authenticator app that adds secondary login verification for Virima.

Once enabled, when logging in, an OTP is sent to the specified email if email is selected as the method and if the Authenticator App method is set, the application generates the OTP. This OTP has to be entered in the Virima login page for secondary verification.

  This checkbox will be enabled only after adding a new user record.

Authentications

Check based on your organization mode of authentication process. Choices are LDAP, AD, SAML, and Normal.

Password

The password associated with the username. The password must be validated by entering it a second time in the Re-Enter Password field. To display the password, click Show Password.

User Information Fields

Specifies the user's First and Last names, name to display when using the application, phone number and address.

Location

Specifies the location of the user. Click Add and in the Location dialog box, search for and select the applicable location. If a location is not shown, it has not been set up in the application. See also Advanced Search.

  For System Administrators. Refer to Admin > Organization Details to specify Locations that will populate this list.

Roles

Assigns a role(s) to the user that allows the user to perform assigned responsibilities. Click Add and in the Roles dialog box, search for and select the applicable roles.