New Users

ADD INFO FOR V5.

Use this function to add new users to the application.

 

Through this function Multi-factor Authentication (MFA) can be enabled/disabled.

1. In the main window, click the gear icon and select Users > Users.
The Access Management window displays.
2. Click New User.


3. To complete the fields, refer to the information shown in the table below.
4. When all selections/entries are made, click Add.

New User Details Fields

Field Description
Email User's email address.
Username Username for logging into the system.

Is VIP

Identifies a user for whom their tickets are given a 1-Priority, by default.

 

If a VIP user is selected as a Reporter/Requester to raise an ITSM record, by default the priority of an ITSM record will be set to 1-Very High.

Is Active

When selected, the user is active in the application and can perform the assigned activities.

  If unchecked, an Alert message displays when the user tries to log in to the application.

Enable MFA

When enabled, upon trying to log in, the user receives an email verification screen and can select to use either Email or Two-Factor Authentication.

Email

If Email is selected, an MFA code is sent and that code must be entered. If the code is not received, click Resend Code.

Two-Factor Authentication

If Two-Factor Authentication is selected, follow the instructions in this dialog box and do one of the following:

If the QR code is scanned, click Continue, check the Google Authenticator app, enter the token, and click Verify Token.
Enter the code shown into the Google Authenticator app.
  For details on using the Google Authenticator app, click here.

To disable the verification process, click Reset MFA.

Authentications

Check based on your organization mode of authentication process. Choices are LDAP, AD, SAML, and Normal.

Password

The password associated with the username. The password must be validated by entering it a second time in the Re-Enter Password field. To display the password, click Show Password checkbox or click the Show icon.

User Information Fields

Specifies the information to display within the application.
Location

Specifies the location of the user. Click Add and, in the Location dialog box, search for and select the applicable location. If a location is not shown, it has not been set up in the application. See also Advanced Search.

Roles

Assigns a role(s) to the user that allows the user to perform assigned responsibilities. Click Add and in the Roles dialog box, search for and select the applicable role(s). Click the plus + sign then search for and select the applicable role(s).

Departments

Associates the user with a department. Click Add then search for and select the applicable role(s). Click the plus + sign then search for and select the applicable role(s).

Groups

Associates the user with a group. Click Add then search for and select the applicable role(s). Click the plus + sign then search for and select the applicable role(s).

Report To

Specifies to home the user reports. Click Add then search for and select the applicable role(s). Click the plus + sign then search for and select the applicable role(s).

Designation

Assigns a designation to the user. Click Add then search for and select the applicable role(s). Click the plus + sign then search for and select the applicable role(s).

Profile Picture

Displays a profile picture for the user. Click Upload. In the Attach File dialog box, Browse to the location of the photo, select the photo, then click OK.

Landing Page

Specifies the page that displays to the user on first accessing the application.

Language

Specifies the users language.