Problem State

Use this function to add a new state that defines status of the request being handled by an Assignee.

In the main window, click Admin > Problem Management > Problem State. The Request State window displays.

1. From the Select Actions drop-down list, choose New Problem State. The New Problem State window displays.
2. Enter a Name and Description.
3. In the State field, click the drop-down list and select the applicable stage order.
4. Click Add.
  Not all functions include an option to edit record line items shown in the main window.
1. Navigate to the window containing the record to edit.
2. Click the line containing the record. The applicable window or dialog box displays.
3. Make the necessary modifications.
4. Click Save or Add, as applicable.
  Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion.
1. Click the line that contains the item to delete.
2. From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, type Delete and click Deleteto confirm.

 

Other Functions and Page Elements

Auto Refresh
Delete
Export
Personalize Columns
Saved Filters
Items Per Page