Problem Closure Code

Use this function to configure a code with its description for the Closed state in the Problem Management.

In the main window, click Admin > Problem Management > Problem Closure Code. The Problem Closure Code window displays.

1. From the Select Actions drop-down list, choose New Problem Closure Code. The New Problem Closure Code window displays.
2. Enter a Name and Description.
3. Click Add.
  Not all functions include an option to edit record line items shown in the main window.
1. Navigate to the window containing the record to edit.
2. Click the line containing the record. The applicable window or dialog box displays.
3. Make the necessary modifications.
4. Click Save or Add, as applicable.
  Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion.
1. Click the line that contains the item to delete.
2. From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, type Delete and click Deleteto confirm.

 

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