Inbox Configuration for ITSM Ticket Management

1.

Complete the fields, referring to the table below.

2.

When all selections/entries are made, click Add.

Inbox ITSM Configuration Fields

Field	Description
Authentication	Select an authentication type from the drop-down list.
Email ID	Enter the email ID of the receiver.
Password	Enter corresponding password for the Email ID. Click Show Password to view the entered password.
Protocol	Select the required/existing protocol. Options include IMAP, IMPS and POP3.
Enable TLS Parameter	Select Yes or No.
Port	Enter the number assigned to the protocol.
Server	Enter the IP address of the email server.
Sender/From Email ID	Enter the email ID of the sender.
Folder to Monitor	Enter the name of the folders present in the Email application to be monitored.
Monitoring Frequency in Minutes	Enter the frequency in minutes that the email should be monitored.
Enable Monitoring	When selected, begins the folder monitoring process.
Use Proxy	When selected, uses a proxy server. Enter the Host, Username, Password, and Port.

Edit Inbox Configuration

Not all functions include an option to edit record line items shown in the main window.

1.

Navigate to the window containing the record to edit.

2.

Click the line containing the record. The applicable window or dialog box displays.

3.

Make the necessary modifications.

4.

Click Save or Add, as applicable.

Delete Inbox Configuration

Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion.

1.

Click the line that contains the item to delete.

2.

From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, type Delete and click Deleteto confirm.