Holidays
Use this function to specify holidays, which are used to auto-calculate resolution dates as they relate to incidents, changes, and problems.
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1.
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In the main window, click Admin > Organizational Details > Holiday. The Holiday window displays. |
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2.
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To scroll forward and backward between years, click the left and right arrows next to the date. |
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From the Select Actions drop-down list, choose New Holiday. The Add Holiday dialog box displays. |
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In the main window, click the gear icon and select Organizational Details > Holidays. |
The Holidays window displays and contains a list of all defined holidays.
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To scroll forward and backward between years, click the left and right arrows next to the date. |
Add Holiday
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Click New Holiday. The Add Holiday dialog box displays. |
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In the Date field, use the calendar icon to select a holiday. |
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In the Description field, type a description. |
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If the holiday occurs on the same date each year, check Is Recurring. |
Edit Holiday
To edit the holiday details:
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Select a holiday in the list. |
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In the Update Holiday dialog box, make the necessary changes. |
Delete Holiday
To delete an existing holiday:
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Select a holiday in the list. |
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From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, type Delete and then click Delete. |
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