Knowledge Topic

Use this function to configure a topic for knowledge sharing purposes. It can also be used to resolve frequently occurring errors.

In the main window, click Admin > Knowledge Management > Knowledge Topic.  The Knowledge Topic window displays.

1. From the Select Actions drop-down list, choose New Knowledge Topic. The New Knowledge Topic window displays.
2. Enter a Name and Description for the topic.
3. Click Add.

SubTopic

Use this function to add sub topic for a Knowledge Topic. The configured sub topic will be displayed as an option while configuring a Knowledge Topic.

1. While viewing the Knowledge Topic Details window, click the SubTopic tab.
2. Click New Knowledge Sub Topic.
3. Enter a Name and Description.
4. Click Add.

Once a sub topic is added, either of the following actions can be performed:

Click Export to generate a spreadsheet and create an email notification that is set to the logged in user with a link to download a spreadsheet with the data.
Click Delete to remove the subtopic.
  Not all functions include an option to edit record line items shown in the main window.
1. Navigate to the window containing the record to edit.
2. Click the line containing the record. The applicable window or dialog box displays.
3. Make the necessary modifications.
4. Click Save or Add, as applicable.
  Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion.
1. Click the line that contains the item to delete.
2. From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, type Delete and click Deleteto confirm.

 

Other Functions and Page Elements

Auto Refresh
Delete
Export
Go To Page
Items Per Page
Personalize Columns
Records per Page
Saved Filters