Article Search Logs

Use this function to define a threshold for the Knowledge topics that are not updated in the portal. The threshold automatically submits a knowledge base item if the user is unable to find the article for the defined threshold level.

1.

In the main window, click Admin > Knowledge Management > Article Search Logs. The Article Search Logs window displays.

2.

From the Select Actions drop-down list, choose Set Threshold. The Threshold dialog box displays.

3.

Click Set Threshold. The Threshold dialog box displays.

4.

In the Search Term Threshold field, enter the total number of search attempts by the user for the required Knowledge topic.

5.

In the Search Result Threshold field, enter the maximum number of search attempts the user can make.

If the number of searches exceeds the entered maximum number, the Knowledge Submission is not created.

 

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