Incident Category

Use this function to configure a category for the change being associated, such as CI, Application Software, Hardware or any aspect of the business that a change affects. It also enables the option to classify the change as Major, Minor or Standard.

In the main window, click Admin > Incident Management > Incident Category. The Incident Category window displays.

1. From the Select Actions drop-down list, choose New Incident Category. The New Incident Category window displays.
2. Enter a Name and Description.
3. To upload an image, next to Category image, click Upload, search for and select an image, then click OK.
4. Click Add.
1. Click the line item to open the category type window.
2. Click SubCategory. A list of all existing subcategories displays.
3. Click New Incident SubCategory.
4. Enter a Name and Description.
5. When all entries are made, click Add.
6. To delete the SubCategory, click the Delete button.
  Not all functions include an option to edit record line items shown in the main window.
1. Navigate to the window containing the record to edit.
2. Click the line containing the record. The applicable window or dialog box displays.
3. Make the necessary modifications.
4. Click Save or Add, as applicable.
  Deleting is a permanent action and cannot be undone. Deleting may affect other functionality and information in the application such as data in configured reports, fields in windows, selectable options, etc. Therefore, be sure to understand the potential effects before making a deletion.
1. Click the line that contains the item to delete.
2. From the Select Actions drop-down list, choose Delete. If a confirmation message is displayed, type Delete and click Deleteto confirm.

 

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